Refund policy

Return & Refund Policy – Olivia Toronto (Canada)

Last updated: 28-12-2025
Contact: info@oliviatoronto.com

1. General Return Policy

We offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.

To be eligible for a return:

  • The item must be unworn, unused, with tags attached, and in its original packaging.

  • You must provide proof of purchase (receipt or order confirmation).

To start a return, please contact us at info@oliviatoronto.com.
Items returned without prior authorization will not be accepted.

You can always contact us for any questions about returns or refunds at info@oliviatoronto.com.

Return Shipping Costs

  • Return shipping costs are the responsibility of the customer
  • We do not offer free returns
  • Returns may need to be shipped to our central warehouse in Asia

2. Damages and Defective Items

Please inspect your order upon receipt.
If an item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and provide a solution, such as a replacement or refund.

3. Non-Returnable Items / Exceptions

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care items (e.g., beauty products, hygiene items)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you are unsure about your item, please contact us before ordering or attempting a return.

4. Exchanges

To exchange an item, the fastest method is to return your original item and place a separate order for the new item once the return is accepted.

5. Refunds

  • Once we receive and inspect your return, we will notify you whether your refund is approved or denied.

  • If approved, your refund will be processed to the original payment method within 10 business days.

  • Please note that it may take additional time for your bank or credit card company to post the refund.

  • If more than 15 business days have passed since your refund was approved, contact us at info@oliviatoronto.com.

6. Sale Items and Gift Cards

  • Sale items and gift cards are final sale and cannot be returned.

  • This is clearly disclosed to comply with Canadian consumer protection regulations.

7. Contact Information

For any questions regarding returns, exchanges, or refunds, please contact us at:

📧 info@oliviatoronto.com