Privacy policy

Privacy Policy

Last updated: 28-12-2025

1. Introduction

Olivia Toronto (“we,” “us,” or “our”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”), to provide you with a curated shopping experience.

Our store is hosted on Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of personal information.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you or another individual. It does not include anonymized or de-identified information.

Depending on how you interact with the Services and where you reside, we may collect the following categories of personal information:

  • Contact Information: name, billing and shipping address, phone number, and email address

  • Financial Information: payment method, transaction details, payment confirmation (payment card details are processed securely by third-party payment processors)

  • Account Information: username, password, preferences, and settings

  • Transaction Information: products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled

  • Communications: information you provide when contacting customer support or communicating with us

  • Device Information: IP address, browser type, device identifiers, and network information

  • Usage Information: how you interact with and navigate our Services

3. Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you, when you create an account, place an order, communicate with us, or otherwise provide information

  • Automatically, through cookies, pixels, and similar technologies when you use the Services

  • Service providers, such as Shopify, payment processors, fulfillment partners, and analytics providers

  • Third parties, including marketing and advertising partners, where permitted by law

4. How We Use Personal Information

We use personal information for the following purposes:

a. Providing and Improving the Services

To operate our business, fulfill orders, process payments, manage accounts, arrange shipping, process returns and exchanges, enable reviews, and personalize your shopping experience.

b. Marketing and Advertising

To send promotional communications and display advertisements based on your interactions with the Services, where permitted by law. You may opt out of marketing communications at any time.

c. Security and Fraud Prevention

To authenticate accounts, protect transactions, detect and prevent fraud or misuse, and maintain the security of our Services.

d. Customer Support and Communications

To respond to inquiries, provide assistance, and maintain our relationship with you.

e. Legal and Compliance Purposes

To comply with applicable laws, respond to lawful requests, enforce our policies, and protect our rights and the rights of others.

5. Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

  • To Shopify and other service providers who perform services on our behalf (such as payment processing, shipping, analytics, and IT support)

  • To marketing and advertising partners, including for targeted advertising, subject to your legal rights

  • When you direct or consent to the disclosure

  • To affiliates within our corporate group

  • In connection with a business transaction, such as a merger or sale

  • To comply with legal obligations or protect our legal rights

6. Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information submitted through the Services may be transferred to Shopify and its service providers, including those located outside your country of residence.

Shopify may use personal information collected from your interactions with our store and other merchants to provide enhanced features. In these cases, Shopify acts as an independent data controller.

Learn more:

7. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Services, analyze usage, and support marketing efforts. Depending on your location, you may be able to manage your cookie preferences through our website or browser settings.

We recognize the Global Privacy Control (GPC) signal where required by law.

8. Third-Party Websites

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those third parties.

9. Children’s Privacy

The Services are not intended for individuals under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Data Security and Retention

We implement reasonable safeguards to protect personal information. However, no system is completely secure.

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

11. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access or receive a copy of your personal information

  • Correct inaccurate information

  • Request deletion of your personal information

  • Request data portability

  • Opt out of the sale or sharing of personal information for targeted advertising

  • Withdraw consent where processing is based on consent

You may also opt out of marketing emails at any time using the unsubscribe link.

We will not discriminate against you for exercising your rights. We may need to verify your identity before fulfilling requests.

12. International Transfers

Your personal information may be transferred to and processed in countries outside your country of residence. Where required, we rely on approved transfer mechanisms such as Standard Contractual Clauses.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last updated” date.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

📧 info@oliviatoronto.com